Frequently Asked Questions
Everything you need to know about our sustainable footwear.
What materials are used in Earth Shoes?
We prioritize eco-friendly materials including recycled PET, organic cotton, and water-based adhesives to ensure our footprints are as light as possible on the planet.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their footwear sooner.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Simply use our online portal to generate a prepaid return label.
Are Earth Shoes true to size?
Most of our styles run true to size. However, for specific models that fit differently, we provide a detailed size guide and fit notes on the individual product pages.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.
How should I clean my sustainable shoes?
We recommend spot cleaning with a damp cloth and mild soap. To preserve the integrity of the recycled materials, avoid machine washing or high-heat drying.